Course Detail

Operations Management: Business Process Fundamentals (40000)

Course Description by Faculty

  • Chayet, Sergio
  • Content
    This core course focuses on understanding levers for structuring, managing, and improving a firm's recurring business processes to achieve competitive advantage in customer responsiveness, price, quality, and variety of products and services. These levers are as applicable to banks, hospitals, and brokerage firms, for example, as to traditional manufacturing. Processes within firms, as well as between firms, i.e. supply chains, are explored. The fundamental principles underlying state-of-the-art practices, such as Quick Response, Just-in-Time and Time-Based Competition, are explored so that students learn to critically evaluate these and other operational improvement programs.

    Students learn the basics of how to manage the operations of a firm, and how operational issues effect and are effected by the many business decisions they will be called upon to make or recommend in their careers. As such, this course is essential to students aspiring to become consultants, entrepreneurs, or general managers. A working knowledge of operations is also indispensable to those interested in marketing, finance, and accounting, where the interface between these functions and operations is critical. Finally, an understanding of how firms become market leaders through operations is important in investment careers.

    Most sessions consist of in-depth case discussion, integrated with theory. As such, the course is ideal preparation for many cases encountered during job interviews.

  • Prerequisites
    Any previous or concurrent exposure to basic statistics is helpful. Cannot enroll in BUSN 40000 if BUSN 20500 taken previously.
    • No non-Booth Students

  • Materials
    The Goal by Goldratt and a Canvas site with readings, lecture notes, and handouts.
  • Grades
    Based on a mid-term and final exam, case analyses, homework, and class contribution. Cannot be taken pass/fail. No auditors or non-Booth students.
    • No auditors

    • No pass/fail grades

  • Syllabus
  • Summer 2023Section: 40000-81F 6:00PM-9:00PMLocation: TBDRemote-Only
  • Summer 2023Section: 40000-85S 1:30PM-4:30PMLocation: TBDRemote-Only
Description and/or course criteria last updated: April 26 2023