Course Detail

Operations Management: Business Process Fundamentals (40000)

Course Description by Faculty

  • Zhong, Yuan
  • Content
    This core course focuses on understanding levers for structuring, managing, and improving a firm's recurring business processes to achieve competitive advantage in customer responsiveness, price, quality, and variety of products and services. These levers are as applicable to banks, hospitals, and brokerage firms, for example, as to traditional manufacturing. Processes within firms, as well as between firms, i.e. supply chains, are explored. The fundamental principles underlying state-of-the-art practices are explored so that students learn to critically evaluate these and other operational improvement programs.

    Students learn the basics of how to manage the operations of a firm, and how operational issues affect and are affected by the many business decisions they will be called upon to make or recommend in their careers. As such, this course is essential to students aspiring to become consultants, entrepreneurs, or general managers. A working knowledge of operations is also indispensable to those interested in marketing, finance, and accounting, where the interface between these functions and operations is critical. Finally, an understanding of how firms become market leaders through operations is important in investment careers.

    Most weeks consist of in-depth case discussion, integrated with theory. As such, the course is ideal preparation for many cases encountered during interviews for internships and full-time positions.

  • Prerequisites
    Any previous or concurrent exposure to basic statistics is helpful. Cannot enroll in BUSN 40000 if BUSN 20500 taken previously.
    • No non-Booth Students

  • Materials
     A selection of readings and lecture notes which will be posted in Canvas.
  • Grades
    Based on a mid-term and final exam, case analyses, homework, group work, and class participation. Cannot be taken pass/fail. No auditors. No GSAL students or non-Booth students. Graduating students will be able to receive a provisional grade.
    • No auditors

    • No pass/fail grades

  • Syllabus
  • Winter 2023Section: 40000-01F 8:30AM-11:30AMHarper CenterC06In-Person Only
  • Winter 2023Section: 40000-02F 1:30PM-4:30PMHarper CenterC06In-Person Only
  • Winter 2023Section: 40000-85S 1:30PM-4:30PMGleacher Center304In-Person Only
Description and/or course criteria last updated: November 4 2022