This course is designed for professionals in service organizations seeking to drive profitable growth and their own career prospects. Our focus is on improving the experiences of your customers through strategic focus, operational excellence, experimentation, and digital transformation. We will:
1. Identify how to design new service processes that match market demand.
2. Foster an ability to analyze service organizations.
3. Provide tools for determining appropriate service capacity.
4. Present service quality tracking methods and improvement strategies.
5. Demonstrate service industry leadership through guest speaker presentations.
Class Meets Summer 2023: 8/14, 8/15, 8/16, 8/18, 8/19