Course Detail

New Products and Services (37200)

Course Description by Faculty

  • Middlebrooks, Arthur
  • Content

    The primary purpose of this course is to provide students with an in-depth understanding of state-of-the-art practices in new product/service innovation, with an emphasis on the early up-front stages of the innovation process using Design Thinking methods. Topics covered include: design thinking, stage-gate and agile innovation processes, opportunity identification, perceptual mapping, qualitative and quantitative agile design research methods, customer insights, idea generation and screening, new product concept prototyping, concept testing and optimization, new product forecasting, new product branding, and business cases. A series of three group projects enables students to apply these tools to an innovation project (each group selects their project from among a list of instructor-defined innovation projects).

    This course covers tech, consumer, and business-to-business products and services (with an emphasis on tech and consumer products/services), including examples from mobile apps, e-commerce, food and beverage, household consumer products, mobile devices, telecom, consumer durables, software, medical products, and financial services.

    This course is particularly relevant for students interested in the following types of careers: Product Management (Tech), Brand Management, Innovation, Product Marketing Management (Tech), Marketing Strategy, Corporate Strategy, Innovation and Design Consulting, and Management Consulting.

  • Prerequisites
    Business 37000: strict (can be taken concurrently). Cannot be taken if 37201 “Lab in Developing New Products and Services” or 37810 "New Product Development" has already been completed: strict. No Non-Booth students. 
    • No non-Booth Students

    • Strict Prerequisite

  • Materials
    This course includes a text, case studies, and readings from practitioners and academics. Each student team will need access to ChatGPT-4, either through Bing A.I. or a monthly subscription with Open AI. I make every effort to invite one or more practicing product developers as guest lecturers. On the group projects, students use online platforms from several leading agile market research vendors. This course emphasizes the practical application of new product innovation theory.
  • Grades
    70% of grades are based on three group projects (working with the same team of students on all three projects) that take a new product from opportunity identification through concept development and testing, and final recommendations. 30% of grades are based on individual assignments and class participation. Group work is extensive in this class, and peer evaluations impact individual grades for each group assignment.

    Cannot be taken pass/fail. Provisional grades are given subject to timely completion of assignments. No early final grades.
    • Mandatory attendance week 1

    • No auditors

    • No pass/fail grades

  • Syllabus
  • Winter 2024Section: 37200-81F 6:00PM-9:00PMLocation: TBDRemote-Only
Description and/or course criteria last updated: November 10 2023